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Market Leaders Podcast

Podcast: "Institutionalizing Great Client Service" featuring Paul Bolus of Bradley

By Aaron Garcia on November, 10 2017

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Aaron Garcia

Aaron Garcia is the Marketing Coordinator at Ackert Inc. Aaron comes from a varied background that has included working as a professional photographer and music producer as well as running an amateur sports team. At Ackert Inc., he is responsible for many processes including marketing campaign execution, video / blog content creation, and graphic & web design. His role also includes product troubleshooting and vendor relations, go-to-market planning and market research. Aaron started his career in eCommerce bicycle retail industry sales, which later led him down the marketing path. During his role at an industry-leading retailer he was instrumental in a large-scale rebranding initiative. He managed and executed product photography for the company as well as a wide variety of original content including video, blog and social. His efforts contributed to unprecedented growth in the company during his role. Aaron holds a BA in Economics and Administrative Studies from University of California, Riverside.

Join David Ackert as he interviews Paul Bolus, Partner at Bradley Arant Boult Cummings in this episode of the Market Leaders Podcast.


Tune in to hear David and Paul discuss:

  •  Why Paul emphasizes client service as the key differentiator between law firms in the long run
  • Bradley's firmwide client service  best practices guide that goes beyond the concept of simply providing good legal work
  • How client service interviews can unearth valuable undiscussed needs or issues between clients and your firm
  • How to encourage your lawyers to adopt a service-conscious mindset that nurtures meaningful client relationships

Looking for more information on client development?

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Don't miss our past episodes of the Market Leaders Podcast.


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