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Client Service

The "My Client" Myth
By David Ackert on February 4, 2016

They signed your engagement letter. They paid your invoices. They even endorsed you on LinkedIn for your good work. You can relax now, they're yours. Client loyalty should be kicking in...

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Client Service

How to Leverage Client Loyalty
By David Ackert on April 23, 2015

If you do good work, sooner or later you will have a short list of loyal clients. They are easy to spot: they actually go out of their way to thank you for your help, they pay your fees...

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Client Service

Using Client Feedback to Grow Your Practice
By David Ackert on December 17, 2014

Chances are you aren't psychic, which is why soliciting client feedback is the only way to know for sure that you are providing quality services (and earning future referrals) as...

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Client Service

The Interim Need
By David Ackert on August 7, 2014

As we go through life pursuing our various agendas, we occasionally lose sight of the fact that we are not at the center of the universe. Yes folks, there are other people out there...

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Client Service

What Are Your Clients Thinking?
By David Ackert on June 13, 2014

It has been a few weeks since your client has heard from you, but not to worry, it’s safe to assume that you know what’s on their mind and that they will call you if there is anything...

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Client Service

Talk Is Cheap. Communication Is Invaluable.
By David Ackert on May 29, 2014

"My clients will call if they need me." That’s the most popular client service motto these days. After all, we’re all busy, and the last thing we want is for our clients to judge us for ...

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Client Service

How to Service Clients Proactively
By David Ackert on April 10, 2014

There’s no getting around it—you provide reactive services. You wait for a client to call with a problem, you respond with a solution, then you wait for the next client to call.

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Business Development Client Service

Feeling Stuck? Help Someone.
By David Ackert on January 16, 2014

I didn't expect it to happen so early in the year, but this week I got stuck. The enthusiasm and hopefulness I experienced with the transition of the new year was suddenly gone....

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Networking Business Development Client Service Referral Sources

Give a Meaningful Gift
By David Ackert on December 12, 2013

It’s December. They’re not making any more months this year. And the holidays give us the opportunity to acknowledge and appreciate each other in ways that we would otherwise deem corny....

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Client Service

What Is Your Value-Driven Call to Action?
By David Ackert on November 13, 2013

Let’s cut to the chase: generic communication is rarely effective in business development. Let's say, for example, that you email a client to initiate a discussion in the hopes that it...

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