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Client Service

How to Keep (and Impress) Your Clients
By David Ackert on August 13, 2019

 

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Client Service

How to Get New Business from Clients
By David Ackert on July 2, 2019

If you’re like most service professionals, you offer reactive service. You wait for clients to call with a problem. You respond with a solution. Then you wait for the next time a client...

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Client Service

An Exchange of Needs
By David Ackert on June 29, 2019

As we go through life, pursuing our various agenda, we occasionally lose sight of the fact that we are not at the center of the universe. Yes folks, there are other people out there...

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Client Service

How Do You Rate on Client Connection?
By David Ackert on January 3, 2018

Most of us follow a client meeting by diving back into our email. (After all, while we were chatting away with a live human being, twenty new messages funneled into our inbox.)

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Client Service

Appreciation Fosters Client Loyalty
By David Ackert on December 1, 2017

It is much harder to acquire a new client than it is to keep an existing one. That's why it's critical to do everything you can to improve the loyalty of your clients. Some would argue...

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Client Service

A Letter from Your Competitor
By David Ackert on May 18, 2017

Dear Competitor,

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Client Service

Navigating the AFA Maze
By David Ackert on February 7, 2017

It seems more and more that standard rates are becoming a formality in our industry. Every year, law firms raise their rates but their clients react simply by demanding deeper discounts....

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Client Service

A Client Feedback Lesson from Uber
By David Ackert on January 20, 2017

I travel a lot for business and often use Uber to get around. For those of you who are less familiar with it, the Uber app allows both the drivers and the passengers to rate one another...

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Business Development Client Service

How to Know When You Are Off Track
By David Ackert on September 30, 2016

Client service is the lifeblood of any healthy practice and should always be our first priority. But it's all too easy to become consumed by the deluge of emails and deadlines that...

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Client Service

Three Words that Mean Business
By David Ackert on March 17, 2016

It’s common sense: You’re better off harvesting the opportunities you already have than chasing the ones you could have. And yet, many of us spend an inordinate amount of time seeking...

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