Business Development Client Service Pipeline Management Technology

The good news is that whether law, accounting, financial advisory, engineering, or consulting, professional services firms are busier than ever. The bad news is that seller-doers may be so...

Business Development Client Service Pipeline Management Technology Personal Development Training

'Tis the season for planning and setting goals for the upcoming year. Here are the top initiatives firms are requesting the most from Ackert this budget season:

Client Service

Client Service

If you’re like most service professionals, you offer reactive service. You wait for clients to call with a problem. You respond with a solution. Then you wait for the next time a client...

Client Service

As we go through life, pursuing our various agenda, we occasionally lose sight of the fact that we are not at the center of the universe. Yes folks, there are other people out there whose...

Client Service

Most of us follow a client meeting by diving back into our email. (After all, while we were chatting away with a live human being, twenty new messages funneled into our inbox.)

Client Service

It is much harder to acquire a new client than it is to keep an existing one. That's why it's critical to do everything you can to improve the loyalty of your clients. Some would argue that...

Client Service

Dear Competitor,

Client Service

It seems more and more that standard rates are becoming a formality in our industry. Every year, law firms raise their rates but their clients react simply by demanding deeper discounts....

Client Service

I travel a lot for business and often use Uber to get around. For those of you who are less familiar with it, the Uber app allows both the drivers and the passengers to rate one another on...