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Ackert Blog

Emotional Intelligence and Client Service with Rich Bracken


Join David Ackert as he interviews Rich Bracken, Director of Business Development at Fredrikson & Byron, in this episode of the Market Leaders Podcast.



Tune in to hear them discuss:

  • What emotional intelligence actually means, and how understanding it builds resilience in the face of uncertainty
  • How learned behaviors within law firms can impact cross-selling, and lead to overlooked client needs
  • How to get over long-standing anxieties and identify triggers that impact your mental health
  • How remote work is changing and redefining opportunities for leadership


Don't miss our past episodes of the Market Leaders Podcast. This podcast has won the JD-Supra Reader's Choice Award for leading legal marketing content. We invite industry experts to share legal marketing and BD best practices.


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