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Market Leaders Podcast

Market Leaders Podcast: "Establishing Efficiency and Innovation Standards" with Kelly Harbour

By David Ackert on January, 27 2021

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David Ackert

David Ackert is the president and CEO of Ackert, Inc, the company behind PipelinePlus.

Join David Ackert as he interviews Kelly Harbour, Director of Client Relations and Innovation at Goulston & Storrs, in this episode of the Market Leaders Podcast.



Tune in to hear them discuss:

  • How she overhauled the data and tracking systems at Goulston to institute the SALI system, and how that translated to speed and flexibility in addressing new matters
  • How establishing clear standards improves matter management for both lawyers and clients
  • The ongoing developments of the SALI system, and how it’s shaping industry conventions

Don't miss our past episodes of the Market Leaders Podcast. This podcast has won the JD-Supra Reader's Choice Award for leading legal marketing content. We invite industry experts to share legal marketing and BD best practices.


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