David Ackert is the president and CEO of Ackert, Inc, the company behind PipelinePlus.
Join David Ackert as he interviews Kelly Harbour, Director of Client Relations and Innovation at Goulston & Storrs, in this episode of the Market Leaders Podcast.
Tune in to hear them discuss:
How she overhauled the data and tracking systems at Goulston to institute the SALI system, and how that translated to speed and flexibility in addressing new matters
How establishing clear standards improves matter management for both lawyers and clients
The ongoing developments of the SALI system, and how it’s shaping industry conventions
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