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Ackert Blog

Webinar: The State of Law Firm CRM (2018)

Join David Ackert, M.A. for an exclusive first look at the results of our 2018 market-wide study on CRM. We researched the current state of Client Relationship Management (CRM) software within law firms.


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This webinar follows similar studies conducted in 2015 and 2017, and is intended to examine ongoing trends in the industry. Nearly 100 law firms participated in the survey to describe the state of CRM at their firms, including:

  1. Which CRM platforms are most popular, and the changing legal CRM landscape
  2. How firms of different sizes and budgets approach the CRM problem
  3. Adoption and ROI of different CRM platforms
  4. Which professionals law firms task with maintaining CRM data
  5. The intersection of CRM and lawyer business development (or the lack thereof)

Learn more about how CRM differs from Pipeline management by reading: CRM vs Pipeline Management – a case study.

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