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Ackert Blog

Podcast: "Institutionalizing Great Client Service" featuring Paul Bolus of Bradley

Join David Ackert as he interviews Paul Bolus, Partner at Bradley Arant Boult Cummings in this episode of the Market Leaders Podcast.


Tune in to hear David and Paul discuss:

  •  Why Paul emphasizes client service as the key differentiator between law firms in the long run
  • Bradley's firmwide client service  best practices guide that goes beyond the concept of simply providing good legal work
  • How client service interviews can unearth valuable undiscussed needs or issues between clients and your firm
  • How to encourage your lawyers to adopt a service-conscious mindset that nurtures meaningful client relationships

Looking for more information on client development?

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Don't miss our past episodes of the Market Leaders Podcast.